Will this work with our existing numbers and CRM?

Yes. Agents work with your existing virtual numbers (DIDs), IVR flows and queues, and we support leading CRMs as well as custom integrations.

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AI Voice Agents for UK Businesses

Name: TrioPBX AI Voice Agents
Brand: TrioPBX

Keep customers supported around the clock—without building a huge contact centre. TrioPBX AI Voice Agents use speech recognition, LLM-driven conversation and natural text-to-speech to answer routine queries, capture details and pass complex cases to your team with full context. Activate from your Hosted PBX portal.

Request a free demo See AI pricing Explore features

Made for the UK market

The UK expects quick answers and compliant communications. AI Voice Agents help you deliver both—consistent service across regions and clean hand-offs when a human is needed.

Retail & e-commerce

Automate order updates, returns and delivery questions during peaks and bank holidays. The agent identifies the caller, answers FAQs, sends links via SMS/email and escalates edge cases to the right queue with notes.

Works seamlessly with your IVR, queues and CRM integrations.

Healthcare & private clinics

Handle appointment bookings, reminders and triage questions out of hours. When escalation is required, the call transfers to the appropriate line with a short summary so staff can respond faster.

Designed with UK GDPR in mind. Use with Hosted PBX (UK) for resilient routing and continuity options.

Financial services & fintech

Route balance queries, card status and onboarding calls. The AI confirms identity where appropriate and logs structured outcomes to your CRM so advisors can focus on regulated conversations.

Supports best-practice awareness for PCI DSS when payments are handled by approved flows; sensitive data collection can be avoided or redirected.

Property & estate agencies

Qualify buyers/tenants, capture property IDs, book viewings and route repairs to the right contractor. After-hours calls remain professional and on-brand.

Pair with local virtual numbers (DIDs) for each branch or region.

Education & public sector

Automate admissions FAQs, attendance lines and service desk triage. Handoffs include summaries so support teams resolve tickets quickly.

Supports Ofcom guidance for CLI presentation (calling line identification) and clear contact flows.

About AI Voice Agents See AI pricing

How AI Voice Agents fit into TrioPBX

Agents sit alongside your call flows—IVR menus, queues, time-of-day routing and skills—then post outcomes to your CRM. Everything is managed in the same web portal as your Hosted PBX.

Enable from your portal
Subscribe to any Hosted PBX plan (Basic, Advanced, Premium) and add AI agents by role—sales, customer care, billing, accounting, appointments or after-hours.
Blend with IVR & queues
Map IVR entries to AI for FAQs and intake. Complex cases are transferred to the correct queue or advisor with a short summary and tags.
Sync outcomes to CRM
Send notes, dispositions and follow-ups to your tools. See CRM & software integrations for supported platforms.

Diagram of AI Voice Agents working with TrioPBX IVR, queues and CRM

AI Voice Agents — UK FAQs

Answers to common questions for UK organisations rolling out AI automation.

No. They take care of repetitive tasks—order lookups, appointment reminders, intake—while advisors handle regulated or complex conversations. Transfers include a brief summary so customers don’t repeat themselves.

TrioPBX is designed with UK GDPR in mind. We follow best-practice retention and access controls, and we support Ofcom’s expectations around clear CLI presentation and responsible contact flows. Where payments are involved, PCI-sensitive data can be redirected to approved channels.

Each agent has a fixed monthly price with free minutes included; usage beyond that is pay-as-you-go per minute. See AI pricing on the main product page.

Yes. Agents work with your existing virtual numbers (DIDs), IVR flows and queues. We support leading CRMs and can help with custom integrations.

What Our Customers Say

Discover how businesses have transformed their communication with TrioPBX cloud phone systems.

Sebastian Clarke

CEO, Orange County Ride, USA

Essential for our dispatch operations!
"TrioPBX made things so much easier for our cab dispatch team. Calls are super clear, and managing everything on the go is a huge plus. Setting up lines was quick, and their support team's always there when we need them. It's become a must-have for how we run things."

Seraphina Belle

Business Development Manager, AAA Healthcare agency, UK

Transformed our response times!
"Since switching to TrioPBX, our response times have noticeably improved. Smart call routing alone boosted our efficiency by about 30%. The built-in analytics dashboard is easy to use, and the CRM integration has really streamlined how our support team handles incoming requests. It's made a big difference in our daily operations."

Rafiq Chowdhury

Operations Manager, Driving with Daisy, Australia

Significant cost savings achieved!
"TrioPBX helped us cut our phone expenses by 65%, all while running smoothly with zero downtime for over a year. Compared to other solutions we looked at, it's far more economical plus managing advanced call flows and scaling up has been incredibly straightforward."

Operating across the UK and beyond

If you work internationally, see our local Hosted PBX pages for number availability and support hours.

Ready to map your use cases? Request a demo.

AI Voice Agents for UK Businesses