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Features: cloud-hosted private branch exchange (PBX), interactive voice response (IVR), and analytics

  • Call menus (interactive voice response, IVR) and time-based routing
  • Call recording and voicemail-to-callback
  • Direct inward dialing (DID) and number portability
  • Microsoft Teams integration and application programming interface (API) webhooks
  • Real-time analytics, live dashboards, and monitoring
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Essential features for modern business communication

Discover our suite of tools designed to streamline calling, automate routing, and provide real-time insight.

Call management

  • Call recording and monitoring
  • Detailed call analytics (call detail records, CDR)
  • Smart call forwarding
  • Advanced call queuing
  • Intelligent call routing
  • Dynamic call groups
  • One-click call transfer
  • Real-time call statistics
  • High-definition (HD) conference calling
  • Smart call filtering

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Automation and routing

  • Smart hunt groups
  • Multi-level interactive voice response (IVR) system
  • Business hours routing
  • Custom prefix routing
  • Artificial intelligence (AI) auto attendant
  • Custom voice greetings
  • Professional music on hold
  • Advanced text-to-speech
  • Smart phonebook
  • Flexible time groups

Learn how routing works in our hosted PBX

Management and integration

  • Intuitive web portal
  • Real-time dashboard
  • Live system monitoring
  • Flexible hot desking
  • Detailed system logs
  • Quick speed dial
  • Seamless customer relationship management (CRM) integration
  • Custom application programming interface (API) and webhooks
  • Smart voicemail
  • Email integration

Compare which plan includes which integrations

Key benefits of TrioPBX

Experience the advantages of our cloud-hosted private branch exchange (PBX) platform.

Operational excellence

  • Global accessibility
  • Centralized management
  • Enhanced productivity
  • Superior customer experience

Cost-efficient solution

  • Scalability and growth-ready
  • Flexibility and mobility
  • Powerful advanced features
  • No hardware investment

Seamless communication

  • Increased security
  • Advanced call analytics
  • Integration with other business systems
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Quick and easy setup process

Get started with TrioPBX in a few simple steps.

Setup steps for cloud-hosted private branch exchange (PBX)

  • 1. Choose your numbers

    Select new phone numbers or port your existing ones (number portability). Access local and international numbers from our inventory.

  • 2. Configure your devices

    Set up desk phones and software phones (softphones) or mobile apps. The system works across platforms.

  • 3. Set up call routing

    Create interactive voice response (IVR) menus, call groups, and time-based rules to match your needs.

  • 4. Customize features

    Activate voicemail, call recording, analytics, and integrations (for example, customer relationship management, CRM; Microsoft Teams).

  • 5. Start communicating

    Make and receive calls immediately. Our support team is available twenty-four hours a day, seven days a week.

How cloud-hosted PBX works

Understand the technology behind our cloud-based phone system.

Cloud-based infrastructure

Redundant data centres manage hardware and software for performance and availability.

Internet connectivity

Calls travel over secure internet connections for high-quality voice worldwide.

Smart call routing

Interactive voice response (IVR) and rules route callers quickly to the right person or team.

Cloud-hosted PBX technology diagram

Frequently asked questions

Yes. We can connect through Microsoft Teams direct routing or session initiation protocol (SIP) with presence syncing and optional call recording.

Yes. We support porting in most regions and coordinate the transfer to avoid downtime.

Yes. You can enable on-demand or automatic recording. Analytics and live dashboards provide call detail records (CDR) and performance metrics.

You can use certified desk phones and software phones (softphones) on desktop and mobile. We provide configuration profiles for quick setup.

Most teams go live within a few days after we receive user details, call flows, and any number porting information.
See pricing and request a demo