Privacy Policy

TrioPBX operates a platform that connects various parties through our Service. Users of this Service may include Clients, Individuals, Agencies, Providers, or Site Visitors. This Privacy Policy governs how TrioPBX handles the personal information of Users when TrioPBX is responsible for deciding the methods and purposes of data processing. It does not apply to data processing managed by Users themselves, who may have independent control over the personal information they access via the Service. For information on how a specific User handles your personal information, please contact them directly.

Information Collection

a. Information You Provide to Us: When you use our Service, you may share specific information, including your name, contact details, payment information, and any tax-related data necessary for processing payments through the TrioPBX platform. We may also gather data about your interactions with the Service, which may be aggregated to enhance our offerings. You may also choose to add contacts, such as friends, to a message room, or Agencies may share details about associated Freelancers.

• Identifiers: Includes details such as your name, date of birth, social media profiles, profile data, and IP address, collected from your use of the Service, cookies, and third parties. Used for providing and improving the Service, security, compliance, and other purposes.
• Contact and Account Profile Information: Includes email, home address, billing address, and phone number, collected directly from you or third parties, used for communication, security, and compliance.
• Sensitive Personal Information: Information such as Social Security number, passport details, or tax ID number, collected directly to verify identity, enhance security, and fulfill legal requirements.
• Commercial Information: Transaction-related data, such as services offered, considered, or purchased, collected directly or through third parties to improve Service delivery, communication, and compliance.
• Financial Data: Payment details, such as credit card information, collected to support secure transactions and regulatory compliance.
• Internet or Device Activity: Data such as device identifiers, browsing history, and other usage patterns collected using cookies and other technologies for improving Service functionality and marketing.
• Approximate Geolocation: Location data gathered to enhance Service provision, security, and regulatory compliance.
• Sensory Information: May include audio recordings from customer service calls or video recordings if permitted.
• Platform Communications: Information on your communications, including your name, contact details, and message content, collected for Service improvement and legal compliance.
• Professional Information: Employment history, position, earnings, and similar details collected for Service provision, marketing, and compliance purposes.
• User-Generated Content: Posts, feedback, ratings, work examples, and pay rate information collected to enhance Service delivery and marketing.

b. Non-Identifying and De-Identified Information:

• Non-Identifying Information: We may gather information that does not directly identify you, such as demographic data and general usage patterns. Sometimes, personal information may be converted into a non-identifiable format (“Hashed Information”) to support analytics and connect preferences across our network.
• Combination of Information: Personal and non-identifying information may be combined; however, we treat such combined data as personal information.
• De-Identified Information: Information may be aggregated or de-identified to remove personally identifiable details, allowing broad use for Service improvement and analytics without re-identifying it unless legally required.

c. Information Collected Automatically: TrioPBX and its partners use cookies and similar technologies to collect technical data when you use our Services. This includes information to analyze usage trends, improve Site performance, store login credentials, and deliver personalized communication. Tools such as cookies, web beacons, and embedded scripts track user interaction and assist in detecting fraud. We may collaborate with third parties for these services, which help ensure security, support fraud detection, and optimize user experience.

Use of Collected Information

• Service Improvement and Transactional Support: We use collected information to enhance and provide the Service, complete transactions, respond to inquiries, manage registrations, validate provided information, and support our internal business and compliance functions.
• Communication and Marketing: We may send you TrioPBX newsletters, administrative messages, and promotional content that may interest you. To opt-out of these communications, please refer to the instructions in the "Your Choices and Rights" section below.
• Personalized Experience: Information collected helps us customize content and offers you see on the Service and other online platforms.
• Relationship Management: We use your information to maintain and expand our business relationship with you, or the company or legal entity you may represent.
• Project Proposal Assessment: We review information for evaluating freelance project proposals submitted on TrioPBX and for preparing relevant internal and governmental statistical reports.
• Legal Compliance and Security: Information may be used to conduct investigations, enforce legal compliance, protect TrioPBX’s and third-party rights, and ensure public safety. Device Identifiers may help us identify users on the platform.
• Specific Disclosures with Consent: With your consent, we may use your information in additional ways disclosed at the time of collection and as outlined in this Privacy Policy.
• Contractual Obligations: Processing your personal information often supports our contractual commitments to investors or to fulfill user requests related to potential contractual agreements.
• Legitimate Business Interests: TrioPBX processes personal information to support legitimate business goals without infringing on users' rights. These include:

• Operating and enhancing our Site and Service
• Detecting security threats, preventing fraud, and holding accountable those responsible for malicious activities
• Measuring engagement and interest in the Service
• Customizing short-term promotions, such as contextual ads
• Innovating and developing new offerings
• Upholding quality, safety, and internal control standards
• Identity verification and user authentication
• Debugging to maintain Service functionality
• Auditing interactions and compliance activities
• Enforcing agreements and policies
• Business analysis and improvements
• Communicating with users and addressing service-related inquiries
• Managing security and legal matters for TrioPBX and its users

• Legal Compliance: We may disclose or use personal information as required to meet legal and regulatory obligations.

Data Retention

Unless you request deletion of certain information, we retain personal data only as long as necessary to fulfill its intended purposes, meet legal, regulatory, and accounting standards, and support fraud prevention, backups, and continuity of business operations.

Children’s Privacy

We prioritize children’s privacy and safety. TrioPBX does not knowingly collect or solicit personal information from anyone under 16 years old. If you are a parent or guardian and learn that your child has shared personal information with us, please contact us at the email provided in Section 14 of this Policy. If we confirm that we have received personal information from a child under 16, we will work to delete the data and close the account from our records.

Data Security

Protecting your personal information is vital to us. We implement suitable technical and organizational measures to safeguard the data we collect and process, ensuring security proportional to any potential risks. If you have concerns about your information’s security, please reach out to us as directed in this Policy. However, please remember that data transmission over the internet may not be entirely secure; therefore, we encourage you to exercise caution when sharing data online.

Your Data Rights

You have the following rights regarding your personal information:

• Right to Be Informed: You have the right to know whether we hold your data and how it is processed.
• Right of Access: You may request a copy of your data along with details on its categories, purposes, and any third parties who may have received it.
• Right to Rectification: You have the right to update or correct inaccurate information we hold about you.
• Right to Erasure: You may request deletion of your personal information from our records. However, we may retain certain data for legal and business purposes, such as fraud prevention.
• Right to Data Portability: You may request that we provide your data in a transferable format or, if feasible, transfer it directly to another entity at your request.
• Right to Object/Restrict Processing: You have the right to object or limit the processing of your data in specific scenarios, such as direct marketing or when data is no longer necessary for its initial purpose.

For any requests related to these rights, please contact us at the email address in Section 14.

Cookie Policy

Our site may place cookies on your device to enhance your experience. For detailed information, please refer to our Cookie Policy.

Contact Information

For questions about our Privacy Policy or how your data is handled, please contact us at legal@triopbx.com. Please include a clear description of your inquiry, especially if it involves a request for your data.

Policy Updates

We may update this Privacy Policy periodically. Continued use of our Services indicates your acceptance of any revisions, so we recommend you review this page regularly for updates.

End-User Notice and Exceptions

If you are interacting with our Service as a customer’s end-user, please note that the customer (our client) is the primary controller of your data. Any questions or requests regarding your personal information should be directed to them as they are responsible for managing data within the Service. TrioPBX is not responsible for the customer’s privacy practices, which may vary from those outlined here. The security and privacy of end-user data within our Service are governed by the terms of service or a similar agreement between TrioPBX and the customer.

Appendix I: Description of Data Transfers

Data Subjects
The transferred personal data includes information about the data exporter and its end-users.

Purpose of Transfer
Data is transferred to support TrioPBX’s business telecommunications services.

Data Categories

• Subscription Data: Includes personal information related to the customer’s account, such as authorized contacts and billing details.
• Usage Data: Covers activity within the customer’s account, such as communication logs, device location, and related Service interactions.

Recipients

• Authorized TrioPBX employees, contractors, agents, and affiliates
• Vendors acting on TrioPBX’s behalf under specific instructions
• Legal or governmental authorities, as required by law