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Hosted call center and customer support with cloud-hosted private branch exchange (PBX) and interactive voice response (IVR)

Reduce missed calls and resolve issues faster with intelligent call menus, time-based routing, recording, and real-time analytics.

  • Retail: peak-hour call spikes → queue + callback reduce abandonment and speed responses.
  • Healthcare: after-hours callers → menu + message to care team improves triage and follow-up.
  • Logistics: delivery status queries → IVR self-service deflects routine calls by up to 30%.
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Industry solutions that reduce missed calls

Pick an industry to see example call flows using cloud-hosted private branch exchange (PBX) and interactive voice response (IVR).

Retail and eCommerce

Handle peak-hour spikes with queues and callback, route orders to the right team, and deflect routine “where is my order” status calls via IVR self-service.

  • Queue + callback to cut abandonment
  • Order status via self-service IVR
  • Analytics for staffing decisions
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Healthcare and clinics

After-hours triage with menus, appointment reminders, and secure voicemail-to-callback to improve patient follow-up and reduce no-shows.

  • After-hours menu + escalation
  • Automated reminders and confirmations
  • Voicemail-to-callback workflow
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Logistics and field services

Delivery status IVR, driver hotlines, and emergency rerouting to keep customers informed and teams coordinated.

  • Self-service status and updates
  • Dedicated driver and vendor lines
  • Time-based and region-based routing
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Complete cloud communication solutions

Choose an industry path or explore integrations to connect phones, helpdesk, and customer relationship management (CRM) in one workflow.

Looking for product details? Read about our features or jump to pricing.

Businesses we serve

Tailored call flows for retail, healthcare, logistics, professional services, and more.

Typical outcomes
  • Fewer missed calls and faster routing
  • Better customer satisfaction (shorter wait)
  • Cleaner analytics for staffing decisions
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Customer relationship management (CRM) and software integrations

Click to dial, screen pop, and logging with your existing systems.

Works with
  • Zoho CRM, Salesforce, HubSpot, Pipedrive
  • Microsoft Dynamics 365, Freshsales
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Accounting software integrations

Keep billing, reconciliation, and call costs aligned with finance.

Works with
  • QuickBooks, Xero, FreshBooks
  • Wave Accounting, Sage, NetSuite
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Helpdesk and customer support

Queues, service level targets, recording, and analytics for support teams.

Works with
  • Zendesk, Freshdesk, Help Scout
  • Intercom, LiveChat, Drift
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Communication and collaboration

Connect teams with Microsoft Teams, Slack, Zoom, and more.

Works with
  • Microsoft Teams, Slack, Zoom
  • Google Meet, WhatsApp Business, RingCentral
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Ready to improve customer support performance?

Get started with cloud-hosted private branch exchange (PBX) and interactive voice response (IVR) at small and medium business (SMB)-friendly prices.

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Every solution includes

  • Twenty-four/seven technical support
  • 99.9% uptime target
  • Free setup and training
  • Regular feature updates