TrioPBX vs Nextiva
A practical comparison for teams that need inbound-first call handling, flexible integrations, and predictable costs—without paying for features they won’t use.
Inbound Cost Control
Avoid paying a premium for “unlimited minutes” if your service desk mainly receives calls. TrioPBX aligns costs to usage and includes free local minutes on many plans.
Voice AI + CRM Options
Use Voice AI Agents to greet, qualify, and route; connect Zoho, HubSpot, or Salesforce—or request custom builds.
Hands-on Migration
Number porting, IVR rebuilds, a 24–48 hour pilot, and live cutover support. Minimize risk while improving your call flow.
Feature Comparison: TrioPBX vs Nextiva
High-level view; verify current details with each vendor.
| Category | TrioPBX | Nextiva |
|---|---|---|
| Deployment | Cloud-hosted PBX & contact center | Cloud UCaaS/CCaaS |
| Pricing approach | Per-user with free local minutes on many plans; usage-aligned to avoid waste | Tiered bundles; “unlimited” talk common (assess if you’ll truly need it) |
| Inbound-first suitability | Focus on IVR depth, routing logic, cost control for service desks | Broad UC bundles; can include minutes/features inbound-only teams may not need |
| IVR & call routing | Multi-level IVR, skills-based routing, after-hours rules | Advanced IVR/routing on higher tiers |
| Voice AI Agents | Available for greeting, triage, qualification & transfer | AI/automation available depending on plan |
| Call recording & analytics | Recording, QA tools, live dashboards | Robust analytics on mid/high tiers |
| CRM integrations | Zoho, HubSpot, Salesforce; custom work on request | Marketplace of integrations; tier dependent |
| Virtual numbers (DIDs) | Local/toll-free across multiple regions | Global numbers; region and plan dependent |
| Team collaboration (video/chat) | Voice-first; connect to existing tools you already use | Bundled UC (voice, video meetings, team chat) |
| Support & onboarding | Hands-on, 24/7, guided migration | Tiered support; SLAs by plan |
| Customization | Flexible dial plans & custom integrations for Premium users | APIs & marketplace apps |
Disclaimer: Generalized information that may change. Confirm latest features/terms with vendors.
Migrating from Nextiva to TrioPBX: Step-by-Step
Low risk. Clear milestones. Real support.
Phase 1 — Plan
- Inventory numbers (DIDs), IVRs, queues, users, and devices
- Define business-hours and after-hours logic
- Choose CRM path (Zoho, HubSpot, Salesforce)
Phase 2 — Build & Pilot
- Recreate IVRs/queues; configure skills-based routing
- Import users & roles; provision softphones/mobile apps
- Run a 24–48 hour pilot with a subset of agents
Phase 3 — Port & Cutover
- Stage DID ports to avoid downtime
- Enable recording/analytics and Voice AI if applicable
- Cut over during a low-traffic window; rollback plan ready
Phase 4 — Optimize
- Monitor AHT/ASA/FCR; refine prompts and routing
- Document playbooks and provide refresh training
- Schedule quarterly reviews for continuous improvement
Want a migration estimate?
Share your current setup—get a step-by-step plan with timelines and risk controls.
Who Is Each Platform Best For?
Choose TrioPBX if you want…
- Inbound-first call handling without overpaying for “unlimited minutes”
- Flexible IVR and AI-assisted qualification
- Practical CRM integrations—plus custom builds for Premium users
- Hands-on migration and live support
Choose Nextiva if you want…
- Bundled UC (voice, video, team chat) from one vendor
- Standardized packages with wide SMB adoption
- App marketplace and broad UC features