TrioPBX vs 8x8
Side-by-side comparison for growing teams that want control over costs, flexible integrations, and inbound-ready call handling.
Cost Control for Inbound Teams
Avoid paying a premium for “unlimited minutes” bundles if your inbound contact center rarely needs them. TrioPBX emphasizes transparent usage with free local minutes on many plans.
CRM & Voice AI Flexibility
Native and custom integrations for Zoho, HubSpot, Salesforce, plus Voice AI Agents for qualification and routing.
Live Support & Guided Migration
Hands-on onboarding, DID porting, IVR rebuilds, and a 24–48 hour pilot before full cutover to minimize risk.
Feature Comparison: TrioPBX vs 8x8
A high-level, non-exhaustive view. Always verify current details with each vendor.
| Category | TrioPBX | 8x8 |
|---|---|---|
| Deployment | Cloud-hosted PBX & contact center | Cloud UCaaS/CCaaS |
| Pricing approach | Transparent per-user with free local minutes on many plans; pay only for what you actually use | Tiered bundles; “unlimited minutes” common in plans (evaluate if you’ll use them) |
| Inbound-first suitability | Strong focus on inbound call handling, IVR flows, and cost control for service desks | Broad UC feature sets; may include minutes you don’t need for inbound-only teams |
| IVR & call routing | Multi-level IVR, skills-based routing, after-hours rules | Advanced IVR and routing available on higher tiers |
| Voice AI Agents | Available for greeting, triage, qualification & transfer | AI features vary by plan and region |
| Call recording & analytics | Built-in recording, quality monitoring, live dashboards | Robust analytics on mid/high tiers |
| CRM integrations | Zoho, HubSpot, Salesforce; custom on request | Marketplace of integrations; tier dependent |
| Virtual numbers (DIDs) | Local/toll-free across multiple regions | Global number availability; region dependent |
| Video/Team chat | Focus on voice, IVR, call center; integrates with tools your team already uses | Bundled UC (voice, video, team chat) |
| Support | Hands-on onboarding, 24/7 support; guided migration | Tiered support; SLAs vary by plan |
| Customization | Flexible dial plans & custom integrations for Premium users | APIs & app marketplace |
Disclaimer: Information is generalized and may change. Always confirm the latest features and terms directly with vendors.
Migrating from 8x8 to TrioPBX: What It Looks Like
A low-risk, guided approach—usually 5–7 steps.
Phase 1 — Plan
- Audit current numbers (DIDs), IVRs, queues, and users
- Decide on call flows and business-hours logic
- Choose CRM integration path (Zoho, HubSpot, Salesforce)
Phase 2 — Build & Pilot
- Recreate IVRs, ring groups, queues, and after-hours routing
- Import users & permissions; assign softphones or devices
- Run a 24–48 hour pilot with a small team
Phase 3 — Port & Cutover
- Port DIDs (staged to avoid downtime)
- Enable recording, analytics, and Voice AI Agents if needed
- Go-live during low-traffic window; rollback plan in place
Phase 4 — Optimize
- QA check KPIs (AHT, ASA, FCR)
- Refine IVR prompts & routing based on real data
- Document playbooks; training refreshers for agents
Want a migration estimate?
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Who Is Each Platform Best For?
Choose TrioPBX if you want…
- Inbound-first call handling without overpaying for “unlimited minutes”
- Flexible IVR and AI-assisted qualification
- Practical CRM integrations (Zoho/HubSpot/Salesforce)—including custom work
- Hands-on help with migrations and training
Choose 8x8 if you want…
- Bundled UC (voice, video meetings, team chat) in one vendor
- Large marketplace of apps and enterprise global coverage
- Standardized packages with tiered features