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AI Voice Agents for Canada

Serve callers across provinces and time zones with bilingual agents that understand natural speech, capture details, and hand off to the right team with full context. Enable from your Hosted PBX portal.

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Built for Canadian operations and customers

From bilingual service to seasonal spikes and after-hours coverage across Pacific to Atlantic time zones, AI Voice Agents help your team deliver great service without expanding headcount.

Public sector & Crown corporations

Deflect FAQs, route program enquiries, and provide status updates. Bilingual menus and agents reduce wait times while keeping a clear audit trail.

Pairs with IVR and service desk/CRM tools.

Healthcare & clinics

Automate bookings, reminders, and intake. After-hours, callers get clear next steps; transfers include context to shorten handle times and improve experience.

Use with Hosted PBX (Canada) for resilient routing.

Banks, credit unions & fintech

Handle card issues, balance enquiries, and onboarding checks with secure verification. Summaries sync back to your systems for traceability.

Supports escalation to skilled queues with notes and tags.

Retail & e-commerce

Automate order status, returns, and store-hour queries. Share links via SMS/email and escalate edge cases to a person with context attached.

Add local DIDs to build trust across provinces and territories.

Logistics, energy & utilities

Collect structured details for outages, deliveries, and incidents, then route to the right desk—operations, field service, or support.

Works with customer care queues for live handoffs.

About AI Voice Agents See AI pricing

How AI Voice Agents fit into TrioPBX

Agents run alongside your call flows—IVR, queues, time rules, and skills routing—then sync outcomes to your CRM. Manage everything from the same Hosted PBX portal.

  • Enable from your portal

    Pick any Hosted PBX plan (Basic, Advanced, Premium) and turn on agents by role—sales, support, billing, appointments, or after-hours.

  • Blend with IVR & queues

    Connect entry points from your IVR to AI agents for FAQs and intake. Escalations go to the right queue with notes and tags.

  • Sync outcomes to CRM

    Post call summaries, dispositions, and next steps to your tools. See CRM & software integrations for supported platforms.

Diagram of AI Voice Agents with TrioPBX IVR, queues, and CRM in Canada

Canada compliance highlights

  • CRTC & DNCL: Outbound strategies can honour Canada’s National Do Not Call List for opt-outs and telemarketing rules.
  • PIPEDA: Consent prompts, data-minimised transcripts, and retention controls help align with federal privacy obligations.
  • CASL: Tools to support consent and record-keeping for commercial electronic messages (CEMs) where relevant.
  • Québec Law 25: Options for enhanced consent language and governance—useful for Québec operations.
  • Call recording & disclosure: Optional pre-call/early-call announcements; configure per line of business and region.

AI Voice Agents — Canada FAQs

Answers for teams rolling out bilingual automation across provinces and peak seasons.

No. They handle repetitive tasks—status checks, reminders, intake—so your team focuses on complex calls. When needed, the agent transfers to a person with notes attached.

Yes. Speech recognition supports Canadian English and French. You can offer bilingual menus and handoffs to the best-suited queue.

TrioPBX supports DNCL-aware outbound strategies, consent prompts, configurable retention, and bilingual disclosures. Admins can enable data-minimised transcripts and customise notices for Québec operations.

Yes. Agents work with your virtual numbers (DIDs), IVR flows, and queues. We support popular CRMs and can help with custom integrations.

Serving teams across Canada and beyond

If you operate globally, see localized Hosted PBX pages for number availability and support hours.

Canada
United States
United Kingdom
Australia
Spain
India

Need help mapping your use cases? Request a demo.