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AI Voice Agents for Australian Businesses

Serve customers faster—day or night. TrioPBX AI Voice Agents use speech recognition, LLM-driven conversation, and natural text-to-speech to handle routine calls, capture details, and hand off to the right person with full context. Activate from your Hosted PBX portal.

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Built for Australian teams and customers

From multi-state operations to after-hours coverage, Australian businesses need faster answers and clean handoffs. AI Voice Agents help you keep service levels high—without hiring a large team.

Contact centres

Deflect FAQs, capture intent, and triage volume spikes. The agent validates the caller, answers common questions, and escalates to a queue or skill group with notes.

Works alongside your IVR and CRM so agents focus on complex tasks.

Healthcare & clinics

Automate bookings, reminders, and intake. After-hours, callers get a clear menu and next steps. Transfers include context to reduce handle time and improve the patient experience.

Pairs well with Hosted PBX (Australia) for reliable routing and continuity.

Financial services

Field loan enquiries, account FAQs, and card issues with secure verification. Summaries, dispositions, and follow-ups sync to your tools.

Supports compliant handoffs with audit-friendly logs and transcripts (Enterprise).

Education & public services

Manage enrolment queries, helplines, and incident routing. Collect structured details, share links via SMS/email, and route to the right team.

Handoffs flow into customer care queues with context.

SMBs & trades

Spin up sales, service, and after-hours agents in minutes. Start small, measure results, and scale as call volume grows—without early headcount.

Simple billing: fixed monthly price per agent plus pay-as-you-go minutes (see pricing).

About AI Voice Agents See AI pricing

How AI Voice Agents fit into TrioPBX

Agents run next to your call flows—IVR, queues, time rules, and skills routing—then sync outcomes to your CRM. Everything is managed from the same web portal you already use for Hosted PBX.

  • Add from your portal

    Subscribe to any Hosted PBX plan (Basic, Advanced, Premium) and enable AI agents by role—sales, customer care, billing, appointments, or after-hours.

  • Blend with IVR & queues

    Map entry points from your IVR to AI agents for FAQs and intake. Escalations go to the correct queue with notes and tags.

  • Sync outcomes to CRM

    Post call summaries, dispositions, and next steps to your tools. See CRM & software integrations for supported platforms.

Diagram of AI Voice Agents working with TrioPBX IVR, queues, and CRM

Australian compliance at a glance

  • ACMA & Do Not Call: Configure opt-outs and DNCR-aware call strategies for outbound.
  • Privacy Act 1988 & OAIC: Enable consent prompts and data-minimised transcripts where required.
  • Recording & disclosure: Optional pre-call/early-call announcements for compliance across states/territories.

AI Voice Agents — Australia FAQs

Quick answers for teams rolling out AI automation across Australian industries and time zones.

No. They handle repetitive work—order status, reminders, intake—so your team focuses on complex calls. When needed, the agent transfers to a person with notes attached.

Yes. Speech recognition is trained on a broad range of English accents, including Australian dialects, and performs well in real-world conditions.

TrioPBX supports ACMA-aware call flows, DNCR checks, consent prompts, and optional call-recording disclosures. Admins can enable data-minimised transcripts to align with Privacy Act 1988 and OAIC guidance.

Yes. Agents work with your current virtual numbers (DIDs), IVR flows, and queues. We support popular CRMs and can help with custom integrations.

Serving teams across Australia and beyond

If you operate globally, see localized Hosted PBX pages for number availability and support hours.

Australia
United States
United Kingdom
India
Spain
Canada

Need help mapping your use cases? Request a demo.