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Features

Why TrioPBX Works Great for Customer Care

Your Hosted PBX doubles as a complete customer service solution — no extra software needed.

Smart Call Routing

Send incoming calls to the right agent or department automatically. No more confusion or unnecessary hold times — your customers reach the right person the first time.

Call Queues & On-Hold Options

Keep calls organized during peak hours. Customers know where they are in the queue and stay informed with professional hold music and updates.

Voicemail & Missed Call Alerts

Never let a lead slip through the cracks. Get instant notifications when you miss a call and follow up quickly — even after hours.

Call Recording & History

Keep a record of calls for training, quality checks, or customer concerns. Access conversation histories easily and store them securely.

Agent Status & Live Monitoring

See which agents are available, track who's on a call, and monitor performance in real-time. Built-in analytics help you spot trends and keep your team on track.

All in One Dashboard

Everything runs from your Hosted PBX dashboard — no need for extra customer support apps or complicated integrations. Setup is simple and you stay in control.

Make Customer Care Simple — Without Adding Headcount

From smart routing to reliable call tracking, TrioPBX gives your US business everything you need to deliver professional support — no hassle, no extra tools.

Contact Sales

Every Plan Includes:

  • 24/7 Technical Support
  • Free Setup & Training
  • No Long-Term Contracts
  • Regular Feature Updates

Serving Businesses Worldwide

See our customer care solutions for other regions: