Is TrioPBX suitable for remote and hybrid teams across Australia?

Yes. Agents can log in from anywhere in Australia using a browser or softphone. You can mix office, WFH and multi-site teams under one cloud platform with centralized analytics and quality controls.

How do you handle Australian privacy and call recording requirements?

TrioPBX provides features to support compliance programs—announcement tones, pre-call consent prompts, retention controls and access permissions. Customers should seek legal advice for specific obligations under the Privacy Act 1988, the Australian Privacy Principles (APPs), and ACMA guidance.

Can we keep our existing numbers and CRMs?

Yes. We support number porting, Australian DID ranges, and integrations with popular CRMs and help desks. Use our hosted PBX or connect via SIP to your existing systems.

What does pricing look like?

Simple per-user monthly pricing with optional add-ons for DIDs, SIP trunks and Voice AI Agents. See https://triopbx.com/pricing for current plans and Australia user tiers.

What are Voice AI Agents and can we use them in Australia?

Voice AI Agents answer calls, gather details and route or resolve routine requests 24/7. They can announce themselves, support consent flows and hand off to humans when needed. Learn more at https://triopbx.com/products/voice-ai-agents .

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Cloud Call Center Solution for Australia

Spin up a modern, analytics-driven contact center with no hardware. Made for AU teams in Sydney, Melbourne, Brisbane, Perth and beyond.

Queues & IVR • Skills-based routing • Real-time dashboards • Quality monitoring • Optional Voice AI Agents

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Built for Australian Operations

Contact centre capability without the infrastructure

Bring together voice, routing and performance management in one cloud platform. Scale up seasonally, support remote agents, and keep leaders informed with live dashboards.

Smart routing & IVR

Skills-based distribution, priority queues, time-of-day and state-based routing for national coverage.

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Real-time analytics

Live dashboards, SLA views and historical reports by queue, agent and campaign for AU leadership teams.

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Privacy & recording controls

Consent prompts, announcement tones, pause-resume, retention settings and role-based access to help support obligations under the Privacy Act 1988, APPs and ACMA guidance.

General information only—obtain legal advice for your use case.

Voice AI Agents (optional)

Answer and triage common calls 24/7, capture details, verify intent and hand off seamlessly to humans.

Learn about Voice AI Agents

Made for remote & hybrid

Browser softphone, webphone and device flexibility let agents work from anywhere in Australia.

Integrations & numbers

Connect your CRM/helpdesk and use Australian DIDs or toll-free numbers. Port your existing numbers or add new ranges as you expand.

Virtual Numbers

Why Australian teams choose TrioPBX

No on-prem hardware—fast rollout for multi-state operations.
Predictable monthly pricing; scale agents up or down.
Controls that support privacy and recording programs.
24/7 support and local/regional routing options.

Launch a cloud contact centre your customers will love

Start small or migrate at once—either way, get the dashboards, routing and compliance controls your team needs.

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Every plan includes

99.9% uptime
Analytics & quality monitoring
Security best practices
24/7 global support

Serving businesses worldwide

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